Thank you for shopping at Flensy! We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
We offer a 14-day return policy, starting from the date of delivery. To be eligible for a return, please ensure that:
- The item is unused, in its original condition, and with all tags attached.
- The item is in its original packaging.
- The original purchase receipt or order confirmation is included.
To initiate a return, please follow these steps:
- Contact our customer support team via email at email@example.com or through our WhatsApp/SMS number, +12232143143, within 14 days of receiving your order. Please provide your order number and a detailed explanation of the reason for your return.
- Our support team will guide you through the return process, providing you with any necessary instructions and a return address.
- Carefully pack the item(s) in suitable packaging to prevent damage during transit. We recommend using a trackable shipping method and obtaining proof of postage.
- Ship the item(s) back to us within 14 days of initiating the return. You will be responsible for the return shipping costs.
Once we receive your returned item(s) and verify their eligibility, we will process your refund. Please note the following:
- We will issue the refund using the original payment method used for the purchase.
- Refunds are typically processed within 3-4 business days of receiving the returned item(s).
- Shipping costs incurred during the initial purchase may be deducted from your refund. The deducted amount will depend on the location where you reside.
Non-Refundable Items :
The following items are not eligible for return or refund:
- Gift cards
- Final sale items
Damaged or Defective Items :
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund, including any necessary shipping costs.
At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item(s) on our website.
Please note that Flensy reserves the right to refuse returns that do not meet the eligibility criteria outlined in this Refund and Returns Policy.
If you have any questions or require further assistance regarding our Refund and Returns Policy, please contact our customer support team. We are here to help you.
Last updated: 26 May 2023