Thank you for shopping at Flensy! We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Return Eligibility

We offer a 14-day return policy, starting from the date of delivery. To be eligible for a return, please ensure that:

Return Process

To initiate a return, please follow these steps:

Refund Process

Once we receive your returned item(s) and verify their eligibility, we will process your refund. Please note the following:

Non-Refundable Items :

The following items are not eligible for return or refund:

Damaged or Defective Items :

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund, including any necessary shipping costs.

Exchange Policy

At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item(s) on our website.

Please note that Flensy reserves the right to refuse returns that do not meet the eligibility criteria outlined in this Refund and Returns Policy.

If you have any questions or require further assistance regarding our Refund and Returns Policy, please contact our customer support team. We are here to help you.

Last updated: 26 May 2023

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